Refund and Cancellation Policy
At Kisholoy, we strive to provide high-quality educational services and ensure a satisfactory learning experience for all our students.
Refund Eligibility
Students may request a refund within 24 hours from the time of successful payment or transaction.
To be eligible for a refund:
- The refund request must be submitted within 24 hours of payment.
- The request must be sent through the registered email address or registered mobile number used during enrollment.
- Valid transaction details must be provided for verification.
Non-Refundable Cases
Refund requests may not be approved in the following circumstances:
- Requests submitted after 24 hours of the payment date and time.
- Significant consumption of course content, study materials, recorded lectures, or downloadable resources.
- Violation of the Terms and Conditions of Kisholoy Academy.
- Access shared with unauthorized users.
Refund Process
Once a refund request is received and approved:
- Verification will be completed by our team.
- Approved refunds will be processed through the original mode of payment whenever possible.
- Refund processing may take 7–10 business days, depending on banking and payment gateway procedures.
Course Cancellation
Students may choose to discontinue a course at any time. However, cancellation requests submitted after the 24-hour refund window will not be eligible for a refund.
Contact for Refund Requests
For refund-related queries, please contact:
Kisholoy
Email: hello@kisholoy.in
Please include your name, registered mobile number, course name, transaction ID, and reason for the refund request for faster processing.
Policy Updates
Kisholoy Academy reserves the right to modify this Refund and Cancellation Policy at any time. Updated versions will be published on this page with the revised effective date.
